FAQs & Policies
Freqently Asked Questions
Why hire a professional pet sitter instead of the neighborhood teen?
What type of pets do you care for?
What time of day will the sitters come to my home?
Morning 7:30 to 9:30AM
Midday 10:AM to 2:30PM
Afternoon/Dinner 3PM to 6PM
Evening/Bedtime 7PM to 9PM
Do I need to schedule a meet and greet?
How do I make a reservation?
Easy, just log into your Time to Pet portal and request services. From the calendar view click on the days you need, the service you need in the drop down box and the time you would like each service to take place.
Can I make a reservation through my sitter?
No, all requests need to go through our office. We use Time to Pet to assure that all of your pet sitting needs are fulfilled. You can login to your portal and request services or contact our office directly.
Are you insured?
How do I change or cancel a reservation?
Through your Time to Pet portal you may log in to change or cancel a reservation. Keep in mind there might be a charge if you cancel too late. You may also call our office 404-452-3225.
Do you work holidays?
How does my sitter get into my home?
We only keep keys for those clients living in apartments. Others will be asked to secure their key someplace safe on their property, for example a lockbox or hide-a-key. You may also give us your garage door code or codes to other door locks.
Can I tip my sitter and if so how should I do that?
How do I pay Lezlie’s Pet Sitting?
We use Time to Pet to create and secure your information. Once you have scheduled a reservation we will send you a confirmation with the link to pay. All vacation clients are required to pay in full prior to departure.
Policies and Procedures
Rates and Fees
Rates and Fees can be accessed through our website.
Lezlie’s Pet Sitting accepts payment via credit card through our secure merchant account. You may also pay by check if the check is received in our office before the date of departure.
Your reservation is only confirmed when you have received a final invoice/confirmation via e-mail. To make a reservation you may use our on-line scheduling system, send us an email or call the office at 404-452-3225. Messages left are not considered confirmations.
We adhere to a strict policy of NO OVERBOOKING. Therefore, once you have contracted services, we will turn away business in order to accommodate your schedule. You will be charged for all visits without proper notice of cancellation.
- Mid Day Break/Walks: 24 hours notice of cancellation
- Pet Sitting non holiday cancellation: Requires 5 days notice to receive a full refund. You may still incur an $25 administrative fee.
- Pet Sitting Holiday cancellation: Requires 2 weeks notice from the day of departure. Holidays are New Years Eve and Day, Winter Break (February), Spring Break (April), Memorial Weekend, 4th of July Week, Labor Day Weekend, and from November 15th to December 30 (this encompasses the Thanksgiving holiday and Christmas break). Please contact us if you have any questions.
- Early returns may not be refunded. If you are not certain about your return date you must notify LPS prior to your departure.